General terms and conditions

You are kindly requested to read the Terms and Conditions, because, at the same time as you submit your order, you declare that you are familiar with it, considered it and accept the General Terms and Conditions as a contract between you and DiósGabiKeramia, Diós Gabriella. You also acknowledge that your order is subject to payment. In case you do not agree with the content of this GTC, you are not entitled to view the content of the webshop and to place an order. If you have any questions about this General Terms and Conditions, the use of the webshop, the products, the purchase process, or the process of shipment, please contact us at one of the contacts below.

Copyrights

Act LXXVI of 1999 on Copyright. Pursuant to Section 1 (1) of the Act (hereinafter: Szjt.), the website qualifies as an author’s work, so all parts of it are protected by copyright. The Szjt. Pursuant to Section 16 (1), the unauthorized use of graphic and software solutions, computer program works on the website, or the use of any application with which the website or any part thereof may be modified is prohibited. Any material may be taken over from the website and its database, even with the written consent of the rights holder, only with reference to the website and an indication of the source. The copyright owner: Diós Gabriella, DiósGabiKerámia

Imprint

Operator data:

Name: DiósGabiKerámia, Diós Gabriella

Headquarters: HUNGARY, 1152. Budapest Beller Imre Street 36.

Mailing address: 1152. Budapest Beller Imre Street 36.

Registration authority: National Tax and Customs Administration

Registration number: 55824448

Tax number: 76787027-1-42

Representative: Gabriella Diós

Phone number: +36 70 277 1912

Email: info@diosgabikeramia.hu, diosgabriella@gmail.com,

Website: www.diosgabikeramia.hu

 

Hosting provider details:

Name: MédiaCenter Hungary Kft.

Headquarters: Hungary, 6000. Kecskemét, Sosztakovics Street 3. II/6

Email: mediacenter @ mediacenter.hu

Tax number: 13922546-2-03

Phone: +3621 2010505

 

Concepts

Parties: Seller and Buyer jointly

Consumer: a natural person acting outside the scope of his profession, self-employment or business

Consumer contract: a contract in which one of the subjects qualifies as a consumer

Website: this website, which is used to conclude the contract

Contract: A contract of sale between the Seller and the Buyer using the Website and electronic mail

Means of communication in absentia: a means of making a contractual statement in the absence of the parties with a view to concluding a contract. Such means include, in particular, the addressee or unaddressed form, the standard letter, the advertisement published in the press product with the order form, the catalog, the telephone, the fax and the means of providing Internet access.

Absentee contract: a consumer contract concluded under a distance selling system organized for the provision of a contract product or service without the simultaneous physical presence of the parties, using only a means of communication between the parties for the purpose of concluding the contract.

Product: all movable movable property included in the offer of the Website and intended for sale on the Website, which is the subject of the Contract

Entrepreneurship: a person acting in the course of his or her profession, self-employment or business

Buyer / You: the person concluding the contract making a purchase offer through the Website

Warranty: In the case of contracts concluded between a consumer and a business (hereinafter: consumer contract) in accordance with the Civil Code,

 

1. a guarantee given for the performance of the contract, which the undertaking voluntarily undertakes in addition to or in the absence of its legal obligation for the proper performance of the contract, and
2. statutory warranty

 

Relevant legislation

The provisions of Hungarian law shall apply to the Contract, and in particular the following legal acts shall apply:

• 1997 CLV. Act on Consumer Protection
• CVIII of 2001 Act on Certain Issues in Electronic Commerce Services and Information Society Services
• Act V of 2013 on the Civil Code
• 151/2003. (IX.22.) On the mandatory guarantee for durable consumer goods
• 45/2014. (II.26.) On the detailed rules of contracts between the consumer and the business
• 19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business
• 1997 LXXVI. Copyright Act
• 2011 CXX. Act on the Right to Information Self-Determination and Freedom of Information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on taking action against unjustified area-based content restrictions and other forms of discrimination based on the nationality, place of residence or establishment of the buyer in the internal market and Amending Regulations (EC) No 2004/394 and (EU) 2017/2394 and Directive 2009/22 / EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46 data protection regulation)

 

Essential features of the contract
Products at www.diosgabikeramia.hu webshop are the subject of a contract between the seller and the buyer. The unique features of the products in the webshop are on the product page.

Prices are in HUF. The Seller is subject to VAT-free sales, so the prices do not include VAT. Prices are for information only. It cannot be ruled out that the Seller may change the prices for business policy reasons. Price changes do not apply to contracts already concluded. If the Seller has indicated the price incorrectly, in the case of contracts already concluded, it shall act on the basis of the “Procedure incorrect price” clause of the GTC.

The language of the contract is Hungarian. The contract is not a written contract and will not be filed. The contract cannot be retrieved later. The contract does not refer to a code of conduct.

Purchase / Order process:

1. Product selection

The customer can click on the name or photo of the selected product to view a more detailed description of the product.

2. Put the product in the basket

After selecting the product, the customer can click the CART button to place the product in a virtual basket. Adding the product to the cart does not create a payment obligation yet. If you want to add another product to the cart, add the product you want to buy in the cart. The cart automatically calculates the total amount of the order.

 

3. View the contents of the cart

During the order, it is possible to view the contents of the cart (Cart icon) or modify it. If you want to remove the products from the cart, press the X button. If you find everything is OK while checking the products, click the PAY button.

4. Registration

After entering the data required for registration, you can proceed with the ordering process.

 

5. Provide purchase, shipping, and payment information

During the order, delivery-related data (name, address, e-mail address, telephone) must be provided. The web store automatically stores shipping information as billing information. If the billing and shipping details are different, then to field: Shipment to another address? the data must be provided. In the NOTE text box, you can enter any information about your order. You can then finalize your order by clicking the SEND ORDER button.

 

Payment methods:

Domestically:

1. Personally In cash in the seller’s studio, at a time agreed in advance by phone on the address of 1151 Budapest. Beller Imre Street 36.
2. Bank transfer from Hungarian bank: Enter your name and order ID in the comments field. Data required for the transfer:

Beneficiary’s name: Gabriella Diós

Beneficiary’s bank account number: 11773157-07357688-00000000

Beneficiary bank: OTP. Bank

3. Payment by cash on delivery: If the ordered product is delivered by postal service, it is possible for the User to pay the final amount of the order to the courier upon receipt of the ordered product or products.
4. myPos Online Bank Card: The User has the option to pay the amount of the order online with a bank card through the secure payment system of the financial service provider used by the Seller

 

International:

1. myPos Online Bank Card: The User has the option to pay the amount of the order online with a bank card through the secure payment system of the financial service provider used by the Seller.

 

 

Conditions of delivery:

The products have a unique shipping cost. The shipping cost is determined by the weight and value of the product and packaging. Delivery provided by Hungarian Post: as a fragile item, with value insurance.

 

If you buy more than one product, ask for a unique price offer!

1. Fulfilment of the order in case of a domestic order: the ordered product will be delivered within 4-14 working days.
2. Fulfilment of the order in case of an international order: The ordered products will be delivered in Europe within 1-4 weeks, to other countries within a maximum of 2-6 weeks.
3. In case of delivery outside the European Union, other charges (such as customs duties) shall be borne by the Buyer.

 

Withdrawal from delivery

If the product ordered by the buyer is not available to the seller, then the seller reserves the right to reject the already confirmed order in part or in full. Partial performance may take place after consultation with the buyer. If the seller is unable to fulfill his obligations under the contract, he must inform the customer as soon as possible.

The online store does not enter into contracts with minors. Buyer declares that he is of legal age by accepting the terms of the contract.

 

Description of the right of withdrawal for the Customer:

The customer, by the 45/2014. (II. 26.) Government edict, shall have the right to withdraw from the purchase within 14 days of receipt of the products without justification. In this case, the Seller is obliged to refund the full amount paid by the customer to the customer immediately, but no later than 14 days after the receipt of the customer’s withdrawal statement. The Seller shall reimburse to the cusomer the full amount paid by the customer in the exercise of the right of withdrawal, including the cost of delivery.

Should the Seller fail to comply with its obligation to disclose the right of withdrawal or cancellation, the withdrawal or notice period shall be extended by 12 months. If the Seller provides the information after the expiry of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the period for withdrawal or cancellation shall be 14 days from the date of notification.

When several products are sold, if the individual products are shipped at different times, or the product consisting of several lots or pieces, the time of last product delivered may be used by the Customer with the right of withdrawal within 14 days of receipt.

If the customer has made an offer for the conclusion of the contract, the customer has the right to withdraw the offer before concluding the contract, which eliminates the binding nature of the offer covering the conclusion of the contract.

The customer shall exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
The customer shall bear the burden of proof that the right of withdrawal is in accordance with Article 45/2014. (II. 26.) Government edict as defined in Section 20.

 

Statement of withdrawal, exercise of the consumer ‘s right of withdrawal or cancellation

The consumer is in 45/2014. (II. 26.) may be exercised by means of a clear statement to that effect or by using a sample statement that can also be downloaded from the website.

Obligations of the enterprise in case of withdrawal or termination
If the customer withdraws the order on the basis of 45/2014. (II.26.) Government edict 22§, the company shall reimburse the total amount paid by the customer, including any other costs incurred in connection with all costs of the order, as soon as possible, but no later than fourteen days after becoming aware of the cancellation. However, the Seller shall not be obliged to reimburse the customer for any additional costs resulting from the choice of mode of transport other than the cheapest way of transport offered by the Seller.
In case of cancellation based on 45/2014. (II.26.) Government edict 22§, the Seller shall reimburse the amount returned to the customer in the same manner as the payment method used by the customer. Subject to the express consent of the customer, the Seller may use other means of payment for the refund, but the customer shall not be charged any additional fees.

If the customer expressly chooses a mode of transport other than the least expensive conventional mode of transport, the Seller is not obliged to reimburse the resulting additional costs.

The Seller shall have the right to withhold the full amount paid by the customer until the product has been returned or the customer has not proved to the satisfaction of being returned. The Seller is not entitled to the retention if he has undertaken to return the product himself.

In addition to the consideration for the company’s compliance of its principal contractual obligation, a further contractual financial entitlement shall not be considered as expressly accepted by the customer if the copmpany uses a default option (a pre-completed field) that the customer has made to avoid paying the excess amount. In this case, the company is obliged to reimburse the amount paid to the customer.

Obligations of the customer in case of cancellation or termination
If the customer wishes to exercise the right of withdrawal without justification, he or she must send the cancellation declaration containing his or her intention to withdraw within 14 days of receipt of the product to one of the following contacts:

Email address: info@diosgabikeramia.hu
If the customer is in compliance with 45/2014. (II. 26.) Government edict 22. § right of withdrawal, he or she
is obliged to return the product immediately, but no later than within fourteen days of the notice of withdrawal, to the address indicated by the Seller or to the person authorized by the company or the enterprise to take over the product. The deadline is deemed to be met if the customer sends the product before the deadline expires.

The customer shall bear the costs of returning the goods due to the exercise of the right of withdrawal, unless the Seller undertakes to bear this cost. In addition, the customer is not charged any other costs. In the case of our webshop, the Seller does not take over the cost of returning the goods, so it is the customer’s responsibility.

If the product has been shipped to the customer at the same time as the off-premises contract, the Seller will return the product at its own expense if it cannot be returned as a postal item by its nature.

The customer shall only be liable for any depreciation resulting from use beyond the uses necessary to determine the nature, characteristics and functioning of the product. The customer is not responsible for the depreciation if the company does not inform the customer of the right of withdrawal.

Exceptions to the right of withdrawal to the customer
by the 45/2014. (II. 26.) Government edict 29 § (1), the customer may not exercise his right of withdrawal in the following case:
– In the case of a non-prefabricated product which has been produced at the customer’s request or at his or her express request, or in the case of a product which is clearly customized to the customer;
– perishable or short-term preservation;
– In the case of a sealed product which cannot be returned for health or hygiene reasons after it has been opened after delivery;
– For a product which by its nature is inseparably linked to another product after delivery;

 

Accessori warranty
In which case do you have the right to warranty?
If the Seller’s defective fulfilment, you may enforce a claim against the Seller in accordance with the rules of the Civil Code.
What rights do you have on your warranty claim?
You may choose, at your option, to claim the following warranty claims: You may request repair or replacement unless the fulfillment of your choice is impossible or would involve a disproportionate additional cost for the business to meet your other needs. If you did not request or have been asked for repair or replacement, you may request a proportionate delivery of the consideration, or you may repair the defect at the expense of the company, or, in the end, terminate the contract. You can also switch from your chosen warranty right to another, but you will bear the cost of the transition, unless it was justified or the business gave cause.
What is the deadline for enforcing your warranty claim?
You must disclose the error immediately after discovering it, but not later than two months of the discovery. At the same time, we would like to draw your attention to the fact that you may not enforce your warranty rights beyond the two-year limitation period after the fulfilment of the contract. In the case of used items, this deadline is up to one year.
To whom can you claim your warranty claim?
You can enforce your warranty claims against the business.
What other conditions are there for enforcing your warranty rights?
Within six months of delivery, the assertion of your warranty claim is not subject to the condition of failure, unless you certify that the product or service was provided by the Seller. However, after six months of completion, you are already required to prove that the error you have detected was already at the time of completion.

Product warranty
In which cases can you exercise your product warranty rights?
In the case of a defective item (product), the customer may decide whether the product has been previously described; you have a right of warranty; can claim product warranty claims.
What are your rights under your product warranty claim?
As a product warranty claim, you may only request the repair or replacement of the defective product.
In which case is the product considered defective?
The product is defective if it does not meet the quality requirements of the product when it is placed on the market, or if it does not have the properties given in the manufacturer’s description.
What is the deadline for enforcing your product warranty claim?
You may enforce your product warranty claim within two years of the product being marketed by the manufacturer. At the end of this period, you will lose your entitlement.
To whom and under what other conditions can you claim your product warranty claim?
You may only exercise your product warranty claim against the manufacturer or distributor of the product. You must prove that the product is defective when claiming product warranty.
In what case is the manufacturer (distributor) exempted from the product warranty obligation?
The manufacturer (distributor) is only exempted from product liability if he can prove that:
– the product was not manufactured or marketed in the course of its business, or
– the error was not recognizable at the time of placing on the market, according to the state of the art and science
– a product defect results from the application of legislation or mandatory regulatory requirements.
The manufacturer (distributor) has enough reason to prove the exemption.
Please note that due to the same error, you may not enforce warranty claims and product warranty claims simultaneously. However, in the event of effective enforcement of your product warranty claim, you may enforce the warranty claim for the replaced product or repaired part against the manufacturer.

 

Complaints handling and enforcement options

 

The consumer may submit consumer complaints about the product or the Seller’s activities at the following contact details:

• Phone: +36702771912
• Internet address: http://diosgabikeramia.hu
• E-mail: info@diosgabikeramia.hu

The consumer may communicate orally or in writing to the trader a complaint concerning the conduct, activity or omission of the trader or of a person acting in the interest of the trader in connection with the distribution or sale of the goods to consumers.

The company must investigate the oral complaint immediately and remedy it if necessary. If the consumer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the business shall immediately take minutes of the complaint and its position and provide a copy to the consumer on the spot in the event of an oral complaint. In the case of an oral complaint made by telephone or other electronic communications service, it shall be sent to the consumer at the latest at the same time as the substantive response, in accordance with the requirements for replying to a written complaint. In other respects, you are required to proceed with the written complaint as follows. The undertaking shall reply to the written complaint in writing within 30 days of its receipt and shall take steps to communicate it, unless otherwise provided by a directly applicable act of the European Union. A shorter deadline may be established by law, a longer deadline by law. The undertaking must give reasons for its position rejecting the complaint. An oral complaint communicated by telephone or electronic communication service must be provided with a unique identification number.

 

The record of the complaint must include the following:

• the name and address of the consumer,
• the place, time and manner of submitting the complaint,
• a detailed description of the consumer’s complaint, a list of documents and other evidence presented by the consumer,
• a statement by the business of its position on the consumer’s complaint, if the complaint can be investigated immediately,
• the signature of the person who took the minutes and, with the exception of an oral complaint made by telephone or other electronic means, by the consumer,
• place and time of recording the minutes,
• in the case of an oral complaint communicated by telephone or other electronic communications service, the unique identification number of the complaint.

 

The company must keep a record of the complaint and a copy of the reply for five years and present it to the inspection authorities on request.

 

If the complaint is rejected, the business must inform the consumer in writing which authority or conciliation body may initiate the complaint with its complaint. The information shall also include the registered office, telephone and internet contact details and postal address of the competent authority or of the conciliation body of the consumer’s place of residence or stay. The information should also include whether the business has recourse to a conciliation panel procedure to resolve a consumer dispute. If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the following enforcement options are open to the consumer.

 

Consumer protection Authority

If customer’s caomplant is denied, he or she may submit his or her customer complaints to the consumer protection staff of the nearest competent district office in their place of residence. Once the complaint has been settled, an official procedure is carried out, if necessary. The second-level official tasks – previously provided by the NFH – were transferred to the Pest County Government Office with national competence. The list of district offices can be found at the following link: http://jarasinfo.gov.hu/

 

Conciliator Body

If the customer’s consumer complaint is rejected, you are entitled to lodge a consumer complaint with us, which you may submit to the relevant Conciliation Body of your domicile or place of residence. The proceedings of the conciliation body shall commence at the request of the customer. It is a condition of the consumer conciliation body that the customer attempts to settle the dispute directly with the business. Direct dispute resolution can be done personally at the service desk of the service provider, by phone or by e-mail. A further requirement is that the application for a panel procedure to be submitted to the Chairman of the Board includes:
the name, place of residence of the customer;
the name and registered office or place of business in which the customer is in dispute;
if the customer wishes to lodge an application with the body whose jurisdiction is adapted to the place of performance of the contract, the customer must indicate the place of performance of the contract;
the customer’s position on the existing dispute, as well as the facts and evidence supporting his own position;
a statement by the customer stating that he or she has attempted to settle the dispute directly with the enterprise;
the customer should also declare that he or she has not initiated proceedings in the case of another conciliation body, did not initiate mediation proceedings or civil proceedings;
it must include what you ask for, what decision to take from the body.
finally, the application must be signed by the customer
In addition, the application must be accompanied by all the documents to which the customer refers to as evidence, as well as documents proving that the customer has attempted to settle the dispute with the enterprise but that it has failed.
We inform you that our company is subject to a duty of cooperation in the conciliation board proceedings.

 

Contact details of Conciliation Bodies:

Bács-Kiskun County Arbitration Board
Address: 6000 Kecskemét, Árpád krt. 4th
Telephone: (76) 501-525, (76) 501-500
Fax Number: (76) 501-538
Name: Dr. Zsuzsanna Horváth
E-mail address: bekeltetes@bacsbekeltetes.hu

Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy Imre u. 36th
Mailing address: 7602 Pécs, Pf 109.
Telephone number: (72) 507-154
Fax Number: (72) 507-152
Name: Dr. József Bodnár
E-mail address: bekelteto@pbkik.hu;

Békés County Conciliation Board
Address: 5601 Békéscsaba, Penza ltp. 5th
Phone Number: (66) 324-976, 446-354, 451-775
Fax Number: (66) 324-976
Name: Dr. László Bagdi
E-mail address: bmkik@bmkik.hu; bekeltetes@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. First
Telephone number: (46) 501-091, 501-870
Fax Number: (46) 501-099
Name: Dr. Péter Tulipán
E-mail address: bekeltetes@bokik.hu;

Budapest Conciliation Body
Address: 1016 Budapest, Krisztina krt. 99th
Telephone number: (1) 488-2131
Fax Number: (1) 488-2186
Name: Dr. György Baranovszky
E-mail address: bekelteto.testulet@bkik.hu;

Jász-Nagykun-Szolnok County Arbitration Board
Address: 5000 Szolnok, Verseghy Park 8.
Telephone number: (56) 510-610
Fax Number: (56) 370-005
Name: Dr. Lajkóné dr. Judith Vígh
E-mail address: kamara@jnszmkik.hu;

Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Telephone number: (34) 513-010
Fax Number: (34) 316-259
Name: Dr. György Rozsnyói
E-mail address: kemkik@kemkik.hu;

Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9 / a
Telephone Number: (32) 520-860
Fax Number: (32) 520-862
Name: Dr. Erik Pongó
E-mail address: nkik@nkik.hu;

Pest County Conciliation Body
Address: 1119 Budapest, Etele út 59-61. 2. em. 240th
Telephone number: (1) -269-0703
Fax Number: (1) -269-0703
Name: dr. Károly Csanádi
E-mail address: pmbekelteto@pmkik.hu
Website address: www.panaszrendezes.hu

Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna Street 6.
Telephone number: (82) 501-000
Fax Number: (82) 501-046
Name: Dr. Ferenc Novák
E-mail address: skik@skik.hu;

Csongrad County Arbitration Board
Address: 6721 Szeged, Paris 8-12.
Telephone number: (62) 554-250 / 118
Fax Number: (62) 426-149
Name: Dr. Károly Horváth
E-mail address: info@csmkik.hu;

Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Longevity Square 4-6.
Telephone number: (22) 510-310
Fax Number: (22) 510-312
Name: Dr. József Vári Kovács
E-mail address: fmkik@fmkik.hu; bekeltetes@fmkik.hu

Győr-Moson-Sopron County Arbitration Board
Address: 9021 Győr, Szent István út 10 / a.
Telephone Number: (96) 520-202; 520-217
Fax Number: (96) 520-218
Name: László Horváth
E-mail address: bekelteto@gymskik.hu;

Hajdú-Bihar County Arbitration Board
Address: 4025 Debrecen, Petőfi tér 10.
Telephone number: (52) 500-749
Fax Number: (52) 500-720
Name: Dr. Hajnal Zsolt
E-mail address: hbkik@hbkik.hu;

Heves County Conciliation Board
Address: 3300 Eger, Faiskola Road 15.
Mailing address: 3301 Eger, Pf 440.
Telephone number: (36) 416-660 / 105
Fax Number: (36) 323-615
Name: Dr. Gordos Csaba
E-mail address: hkik@hkik.hu;
Szabolcs-Szatmár-Bereg County Arbitration Board
Address: 4400 Nyíregyháza, Széchenyi u. Second
Telephone number: (42) 311-544, (42) 420-180
Fax Number: (42) 311-750
Name: dr. Katalin Balmaz
E-mail address: bekelteto@szabkam.hu;

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Telephone number: (74) 411-661
Fax Number: (74) 411-456
Name: Dr. Ferenc Gáll
E-mail address: kamara@tmkik.hu;

Vas County Arbitration Board
Address: 9700 Szombathely, Honvéd Square 2.
Telephone number: (94) 312-356
Fax Number: (94) 316-936
Name: Dr. Zoltán Kövesdi
E-mail address: vmkik@vmkik.hu

Veszprém County Conciliation Board
Address: 8200 Veszprém, Budapest u.3.
Phone Number: 88 / 429-008
Fax Number: 88 / 412-150
Name: dr. Csaba Vasvári, President
E-mail address: info@bekeltetesveszprem.hu

Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Telephone number: (92) 550-513
Fax Number: (92) 550-525
Name: Dr. Molnár Sándor
E-mail address: zmbekelteto@zmkik.hu, zmkik@zmkik.hu

Court proceedings
If the customer does not turn to a conciliation body or the procedure has failed, the customer has the right to apply to a court to settle the dispute.
The lawsuit must be instituted by means of a claim form, containing the following information:
the court seised;
names, domicile and litigation of the parties and representatives of the parties;
the right to be enforced by presenting the facts on which it is based and its evidence;
the data from which the jurisdiction and jurisdiction of the court can be established;
a firm request for a court decision (claim).
The application must be accompanied by the document or a copy of the document to which it refers as evidence.

Online dispute resolution platform
The European Commission has set up a website for customers to register, allowing them to settle disputes over online shopping by filling in an application, avoiding court proceedings. Thus customers can enforce their rights without, for example, distance preventing them from doing so.

Hungary is also bound by the so-called. operate an online dispute resolution contact point where there must be at least two advisers to help the parties to the dispute if they have any questions about the procedure. This task is carried out in Hungary by the Budapest Conciliation Body.
The online dispute resolution platform is available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU
Effective Date: 19. 04. 2021